Shipping & Cancellation

We understand the urgency of your orders and strive to ensure that our shipments reach you as early as possible. After placing an order, you will receive a confirmation Email/SMS from our Customer Service Representative. Once your order is confirmed, it will be our priority to swiftly dispatch your order. Most items are sourced from our warehouse and dispatched within 24 hours. However, items that are sourced from external locations are subject to availability with the supplier.

IN UNITED ARAB EMIRATES

We offer XYZ shipping and its cost depends on your total order weight, which is calculated on the checkout page. The projected delivery time for all domestic, orders are 2-3 business days. Unexpected delays may occur with the shipment and if you do not receive your order within the allotted time, kindly track your shipment with the tracking number provided or call our Customer Service desk for speedy resolution.

Note: All Custom orders will accept only through advance payment.
– Every Custom order Takes 4 to 5 working days to complete the manufacturing process.

-We have made every effort to display as accurately as possible the colors of our products that appear on the website. However, as the actual colors you see will depend on your screen resolution, we cannot guarantee that your screen’s display of any color will accurately reflect the color of the product on delivery.

ORDER PLACEMENT:

1. Customers who are making the payment through Bank Wire (Bank transfer/deposit). After placing the order, you will receive a confirmation email from us about the Order and Payment Details.
2. Arabian Star takes no guarantee of the product’s availability that you had ordered. If any of the ordered products is out of stock, you will be offered to choose any other product/design/color. Arabian Star will not be held responsible if there are delays in delivery due to out of stock products.
3. If we get no confirmation from the customer, the order might be cancelled without any notification.
4.  The order is processed after the customer makes the payment and informs us about payment details, which are mentioned in point number 5 , 6 and 7.
5.  In case you are making the payment through Western Union you need to mail us the 10-digit Money Transfer Control Number (MTCN), the sender’s first and last name as written on the Western Union Slip along with your order number(s).
6.  In case you make the payment through Money Gram, you need to email us the 8-digit Reference number, sender’s first and last name as written on Money Gram payment receipt along with your order number(s).
7.  In case you are making a Bank Deposit, you need to email us the Slip/Transaction number along with your order number.

CANCELLATIONS:

At Arabian Star, our most important rule is that you feel comfortable buying the items you want. If you want to cancel an order, the sooner you inform us the better! We dispatch most orders within 24 hours so be sure to let us know about any cancellations at your earliest.

Cancellations depend on whether your order has been shipped or not. Usually, items are shipped within one business day so it important that you notify us at a much earlier stage. If this is the case, please send an order cancellation request to Arabian Start Customer Service at aspm.gulf@gmail.com or call us on +971 2 554 74 19 and we will take care of everything!

If your order has been shipped, we will not be able to cancel it. The best option then is to return the item for a redeemable voucher.

Note. Pre-booking order is not eligible for cancellation.